Moving home had become a priority for Michelle* and her family, who had grown increasingly unhappy with the performance of the school that her two children were attending.
Their son had recently been diagnosed with ADHD, and the family had been campaigning for more than two years to receive more adequate support from the school for his educational needs. Their attempts were consistently unsuccessful, resulting in the need to explore alternative options.
Subsequently, the couple made the decision to purchase a property in a different school catchment area, with the aim of securing a place in a school that was more equipped to support children with special educational needs.
Going above and beyond
After extensive research, Michelle and her partner selected MAB to guide them through their homemoving journey. Having initially started looking for a new home in summer 2023, the couple had to postpone their move due to personal circumstances. However, when they stumbled upon their dream home in May 2024, they got back in touch with their broker at MAB to see if he could help.
Juggling working life as a GP on top of being a parent, the administrative pain of a mortgage application felt like another task on Michelle’s seemingly never-ending to-do list. Fortunately, MAB was able to take all the hassle away, allowing the couple to focus on their day-to-day life.
Despite having just returned from annual leave, their broker went above and beyond, working outside of his usual hours to coordinate everything the couple needed to arrange a mortgage in principle. This allowed them to make that all-important offer on their dream home. He always responded with efficiency and ease - even when he was away from the office and wasn’t expected to reply as promptly.
While the process was altogether smooth, there were obstacles to overcome and challenges along the way. The couple had difficulty transferring savings from a Stocks and Shares ISA due to a mistake with the name on the account via their financial adviser, causing a delay in the funds being transferred. However, MAB were on hand to support the couple through this, and it did not hinder them from securing their new home.
Happy ending
Fast forward to the present day, and Michelle and her family are now happily settled into their new home, and the children were allocated a place at their preferred school. “We absolutely love our new home - it truly is our dream house,” reflected Michelle. “The kids have just started at the new school we wanted them to go to, and we already feel so much more confident that they will get the support they need to learn, flourish, and reach their full potential.”
“The whole experience [with MAB] was professional, seamless, and efficient from start to finish, and I would definitely recommend them,” said Michelle. “Communication was great - I trusted MAB to give us advice that was tailored to our situation, and they certainly delivered a wonderful service. Overall, I’m so happy and grateful for their hard work and expertise.”
Looking to kickstart your homemoving journey? Our expert advisers are here for you every step of the way, from talking you through your remortgaging options, to helping you prep for the big move.
*Disclaimer: The names, identifying information, and specific details of the customer have been changed to protect their privacy.